Frequently asked questions regarding the Flow-Tech Home Anti-scale system and whole house carbon filters. Today is 2017/08/22

Frequently Asked Questions

If I have city water, do I still want a filter?

The vast majority of municipal water systems use chlorine or chloramines to treat water. Chlorine and chloramine (chlorine plus ammonia) are chemicals used to kill living organisms like bacteria and viruses. This is effective for treating your water at the source and delivering it to you via an old infrastructure, but the problem is, it also causes dry skin and hair and generates an unpleasant taste and odor. Our Whole House Carbon Systems filters out the unpleasant taste and smell to provide clean filtered water from every tap and shower, and to all appliances without stripping out beneficial mineral nutrients.

Do Flow-Tech Water Systems add anything to the water?

Traditional water softener or water softener/filter combination does add a very small amount of sodium to the water. The process utilized is an ion exchange, and sodium ions are added to the water in exchange for the removal of calcium and magnesium. Water softeners also have the ability to remove low levels of iron. In certain circumstances your service provider may recommend one of these system or if you prefer the feel of soft water, this may be the method you elect to have.

We typically recommend the whole house filter and Flow-Tech Home Anti-Scale System which do not add anything to the water. The Anti-Scale System renders hard water minerals harmless, producing a more efficient plumbing system. The filter provides sparkling clean, spring like water, often superior to bottled water, to every faucet in your home: water the way nature intended it!

How much maintenance do the Flow-Tech Water Systems require?

The Flow-Tech Home Anti-Scale System is completely maintenance free.

The Whole House Carbon Filter will last longer than most people will remain in their home but should the media become exhausted, it can be re-bedded at a reasonable cost by your installer. Exact life expectancy is determined by individual water quality, the amount of media in the tank and consumption patterns.

Flow-Tech Water Filtration Systems will reduce the need to lug around bottled water and homes with the Flow-Tech Home Anti-Scale system will eliminate the need for salt service required with a traditional water softener or expensive media replacement required by media based anti-scale systems. Both system help to make your water as friendly as possible to your plumbing system and water using appliances extending productive life and improving efficiency.

How much do the systems cost?

Plumber’s Choice sells exclusively to reputable, licensed service contractors, and do not set retail pricing. However, the Flow-Tech Systems generally pays for themselves in a relatively short period of time. We recommend that you contact your preferred service contractor for pricing.  If they do not currently carry the Flow-Tech line of water treatment products they may contact us to determine if they are eligible to carry our products.

What are the warranties on the systems?

The Flow-Tech Home Anti-Scale System unit carries a standard three year electrical warranty, but unless it is tampered with, gets wet or extremely dirty the system should last as long a standard radio.  Some dealers may offer an extended warranty.

The Whole House Carbon Filter carries a 10 year warranty on the tank and a five year warranty on the head and media.

Can the systems be installed outside?

Outside installation of the Flow-Tech Home Anti-Scale System requires use of the EXT model.  Your installer will be able to help you determine which product is best for you.

The Whole House Filter can be installed outdoors, but you need a weather cover installed to protect the valve.

Do I need a bigger system for a bigger house?

The Flow-Tech Home Anti-Scale System standard and EXT units are both capable of protecting any home with up to a 1.5” supply.  In circumstances where there is a larger main line, the installer may elect to use a small commercial application.

The Whole House Filter is offered in a variety of sizes base on your water main and flow requirements. Your licensed and trained installer will be best able to assist you with this after inspecting your plumbing system.

Does the Flow-Tech Home Anti-scale System work on plastic pipes?

Yes, the Flow-Tech Home Anti-Scale System will work on plastic piping.  We do need conductive piping in order to conduct the signal into the fluid column but once in the water the conductive piping is no longer needed.  Most homes have copper at the water heater but in cases where an alternate installation location is needed a piece of copper can be easily plumbed in and will allow for proper propagation.

Are there specific electrical requirements for the Flow-Tech Home Anti-scale System to work?

Yes, for the system to work correctly it must be plugged into a properly grounded outlet.  Your installer will be able to verify this.

How much power/energy does the systems use?

The Flow-Tech Home Anti-scale System is extremely energy efficient.  The system draws approximately 2 watts and will have the same impact on your power bill as a small night light.  On the flip side it will provide energy cost savings by improving the energy efficiency of your water using appliances.

The Whole House filter requires power to run the smart valve and direct the system to backflush effectively. Energy usage is minimal and should not have a significant impact on your power bill.

How much extra water is used by the systems?

Unlike traditional water softeners, the Flow-Tech Home Anti-Scale System does not waste water.

The Whole House carbon filter does self-clean and therefore does some use extra water. Our system has been designed with a Vortech distribution plate that allows it to function without back flushing up to three times as long as other filters dramatically cutting down on water usage. The cost of the additional water usage should be minimal in comparison to the savings incurred by reduction in bottle water purchases.

Will the Flow-Tech Home Anti-scale System create any interference in my home?

In rare cases the system can cause interference on the AM band. If you experience this, please inform your installer so he can correct the problem.

How will I know the systems are working?

Your installer will be able to test the Flow-Tech Home Anti-scale System signal and insure that it is propagating effectively.  If you have existing build up on your aerators and fixtures - where there is water flow - you will see it soften and become easily removable.  You should also notice clearer dishes, even thought evaporative spotting may still occur, it should wipe away easily.  You may also notice you hot water getting hotter as the efficiency improves. You may want to adjust the setting on your hot water heater.

You will taste and feel the difference immediately with a whole house filter. We recommend you have the water tested annually to ensure they are functioning properly. (This service is frequently offered free of charge with your installers service agreement.)