Plumber’s Choice Water Solutions is great not only because of the products we offer but just as important are the people standing behind those products. Our team is here to help.
Super Fantastic National Trainer and Support Specialist
David is the guy you can always reach if you need something right then, unless he’s on a plane and even then if you can put it in a text he’s on it. David is frequently the face most identified with the Plumber’s Choice and Flow-Tech brands. He is passionate about educating technicians on the ins and outs of water quality and making sure they have the best solutions to offer their customers. He has been in the plumbing industry and water treatment world for over 15 years and loves sharing everything he’s learned with our partner’s technicians. It’s always a “Super Fantastic” day at Plumber’s Choice in David’s world. David enjoys working with the technicians via real world training. He’s always happy to do conference calls with the technician and their customer to answer any questions. This insures the customer gets accurate information and the technician is learning at the same time. As one of the partners in the company, no one is more dedicated to your success.
Director of Marketing and Customer Support
Nicole is the person responsible for our marketing efforts. She is focused on making sure our partners have the tools they need to help educate their customers on the needs and benefits of water treatment. When time allows, she loves to visit our partners’ shops and do a little training. The company has grown a lot over the past 6 years but she still tries to know the name of every partner and works with the team to be sure they are serviced at the very highest level. If there is ever a problem, she is there to make sure it is resolved fully and to everyone’s satisfaction. Nicole enjoys knowing that through Plumber’s Choice and their amazing partners, consumers are getting the quality of water they deserve at a reasonable price with great service.
Because Every Team Needs “That Guy”
Mark hails from the Midwest and has many skills including ping pong and corn hole. He enjoys shoveling snow through the long Milwaukee winters and spending time in airports on long layovers.
Seriously though, Mark brings nearly two decades of vast experience in the Physical Water Treatment world and is a tremendous asset whenever the rare head-scratcher occurs he’s always committed to figuring out the root of the problem and working with the engineers to be sure we have a viable solution.
Technical Advisor and Trainer
George is one of the founding partners of Flow-Tech Systems. He is our technical specialist for the Flow-Tech Anti-scale System. We’ve yet to encounter a system problem that we could not resolve with George’s support. You’ll always know when you have George on the phone due to his Swedish accent. Occasionally, George will do trainings with our partners, especially if they are looking for more information on commercial applications. He also assists when our customers are installing commercial applications, providing hands-on training and ensuring the system works effectively. George’s passion for the technology is something we all enjoy.
Office Manager and Accounting Extraodinaire
Tracy manages all of our accounting. She is the person you call or email with any orders. She makes sure you have the tracking info you need. Tracy even sends out payment reminders so in the crazy busy world we all live in, things don’t just fall through the cracks. Our partners can always depend on a sweet southern hello when they call Tracy and know she will do whatever she can to help. She’s been with Plumber’s Choice from the beginning and the company would not be the same without her.
Fulfillment and Social Media Specialist
Lisa wears a hundred different hats at the office. She’s most well known by those outside the office for being in charge of making sure our partners’ techs are rewarded for their efforts. She also makes sure orders are shipped out in a timely manner and get to where they are going on time (assuming UPS holds up their end of the deal). She takes care of stuff on the backend of our account management with our databases and that we depend upon, but otherwise no one outside really sees. It’s the behind the scenes stuff that makes her beyond valuable to the company.
Business Development for AZ, UT and NV
Ashley, with a degree as a teacher, works with both new and existing partners in her territory to make sure they have the support and training they need and deserve. She never does the same training twice with a true skill for getting the technicians to participate and intern retain the information presented. Ashley loves working with what she calls “some of the best people she¹s ever met” to help them improve themselves and offer their customers the service and solutions they deserve. Her endless energy is contagious and we are fortunate to have her on our team.
Training and Support Specialist
Josh came to work with us after 10 years of owning and operating a home inspection business in Paducah, Kentucky. Prior to that he was in the construction industry for 20 years building everything from golf courses, to log cabins, to light commercial buildings. Josh provides technicians with trainings as well as technical support while they are on the job. He is passionate about educating the importance of water treatment and loves getting to help technicians solve problems on a daily basis. We are very fortunate to have Josh and all of his expertise on our team.
Inside Sales Support Specialist
Kelly came to this position with many years of customer service experience. She has a great deal of energy and a passion for working with people. Kelly’s main focus will be to ensure our partner’s needs are being met by scheduling training opportunities for our companies and technicians. We are excited that, through her support, we will facilitate and even stronger partnership between Plumber’s Choice and our partners.
Rae is here to assist the company in all things marketing. When you call Plumber’s Choice, she is the friendly voice you come in contact with first. She is a passionate individual that is eager to help you in any way possible. As a recent graduate from the University of Tennessee at Chattanooga, she is excited to bring fresh and new ideas to Plumber’s Choice!